About Us:
At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity.
People love to work at Aruma because they get the satisfaction of knowing they are Supporting people to live a great life, the life they want, the life they choose. Aruma isBRAVE . That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (Bold ,Respectful ,Authentic ,Value Teamwork ,Excellent ).
About the role:
Are you an authentic leader who leads people with heart? Are you an experienced professional or are you seeking a career launchpad? Do you believe in empowering people with disabilities in leading the life they want, the life they choose? Are you a human rights warrior who is driven by supporting people with disabilities to achieve their goals? If you answered yes, then we want YOU!
The focus of this critical role is the effective financial and operational management of Shared Living services. They are expected to spend appropriate time across each service to ensure quality and excellence, safety and compliance, and the provision of person-centred active supports in a high-quality environment.
This is a Permanent Full Time role located in Swan Hill, Victoria.
Salary Range: $105,000 - $115,000pa + superannuation + salary packaging
Candidates with a disability are encouraged to apply! Your valuable insights will enrich our advocacy efforts and foster a more inclusive world.
Key Responsibilities:
- Leads all aspects of service delivery to 8 to 10 customers, delivering person centred and high-quality supports against customer outcomes and in line with Aruma’s ways of working and values.
- Develops and maintains strong relationships with customers, their families, carers, advocates, and other stakeholders, responding promptly and appropriately to complaints/queries and ensuring responsive, confidential lines of communication.
- Uses strong customer relationships, in conjunction with industry/peer networks, to promote Aruma services, working with the Business Development team to capture potential new customers and/or develop new services.
- Co-ordinates multidisciplinary support team meetings and uses the Support Framework to ensure services realise optimised customer outcomes.
- Promotes a strong focus on individual customer rights, autonomy, and control. This includes actively participating in restrictive practice authorisation and review processes.
What you need to be successful in this role:
- A commitment to Aruma’s Values and way of working.
- Diploma or higher qualification in Individual Support, service management or related field.Suitable employment experience may be relied on as a substitute for formal qualifications.
- Minimum three years’ experience in a middle management role, or a suitably qualified disability services professional with minimum three years’ directexperience in disability services.
- A strong desire to deliver high quality disability services and focus on excellent customer service.
- Comprehensive knowledge of human rights-based and person-centred active support principles and approaches, including positive behaviour support.
- High level leadership capability with the proven ability to coach, mentor and develop high performing teams with a positive team culture.
- A willingness and commitment to exercise self-reflection and to improve as a leader.
- Capacity to lead the local implementation of change and identify opportunities for innovation and continuous improvement.
- Strong financial acumen with the ability to effectively co-ordinate and own management outputs (including budgets and rosters) and be accountable for delivering against organisational strategies, targets, and priorities.
- Excellent communication with well-developed written, verbal and listening skills.
- Strong administrative skills and the ability to work independently and efficiently.
- Confidence and capability in using a range of systems and technology.
Desirable:
- Demonstrated knowledge of NDIS funding model and processes.
Benefits of working with Aruma!
- Access to NFP salary packaging
- Fitness Passport: Access to subsidised Gym membership
- Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist.
- Training: Opportunity for accredited training through our RTO
- Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa.
- Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
- Job Satisfaction: Through making a real difference in peoples’ lives within a values-driven organisation.
Ready to make a change? Apply Now!
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